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Interactive voice response - an automated follow-up technique for adolescents discharged from acute psychiatric inpatient care: a randomised controlled trial

Björn Axel Johansson12*, Susanne Remvall3, Rasmus Malgerud4, Anna Lindgren5 and Claes Andersson6

Author Affiliations

1 Department of Health Sciences, Clinical Health Promotion Centre, Lund University, SE-205 02 Malmö, Sweden

2 Psychiatry Region Skåne, Department of Child and Adolescent Psychiatry, Emergency Unit, Skåne University Hospital, SE-205 02 Malmö, Sweden

3 Psychiatry Region Skåne, Department of Child and Adolescent Psychiatry, Open Care Unit, Helsingborg Hospital, SE-254 37 Helsingborg, Sweden

4 Emergency Medicine, Department of Medicine, Skåne University Hospital, SE-205 02 Malmö, Sweden

5 Department of Mathematical Statistics, Centre for Mathematical Sciences, Lund University, SE-223 62 Lund, Sweden

6 Department of Criminology, Malmö University, SE-205 06 Malmö, Sweden

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SpringerPlus 2013, 2:146  doi:10.1186/2193-1801-2-146

Published: 8 April 2013


Follow-up methods must be easy for young people to handle. We examine Interactive Voice Response (IVR) as a method for collecting self-reported data. Sixty inpatients were recruited from a child and adolescent psychiatric emergency unit in Malmö, Sweden and called every second (N = 30) or every fourth (N = 30) day from discharge until first visit in outpatient care. A pre-recorded voice asked them to evaluate their current mood using their mobile phones. Average response rate was 91%, and 71% had a 100% response rate. Gender, age and length of inpatient treatment did not affect response rate, nor did randomisation. Boys estimated their current mood on average as 3.52 units higher than girls, CI = (2.65, 4.48). Automated IVR is a feasible method of collecting follow-up data among adolescents discharged from a psychiatric emergency unit.